Before committing to any date of participation, please read and review the following. Your group leader should be familiar with each query as most pertain to your group and/or your participants!
FAQ’S CONCERNING REGISTRATION
Q: How do I register my group?
A: You can register your group by calling 412-999-9999, and speaking with Ethan Turon. Please have the dates, which you would like to volunteer pre selected. All dates are reserved on a first come first serve basis and the sooner you register, the more likely you are to get the dates of your choice. If you do not have dates in mind, we will place your group on a date, which in which has not currently been filled.
Q: What if we register one date, participate, and then decide to reserve more?
A: We do accept reservations after the reservation period has ended if a group has registered for one or more dates during the set reservation period. Please contact us and we will accommodate you on a date, which is not over booked.
Q: What if we reserve a date then cancel?
A: If a date is reserve and the group cancels (to cancel a date you must notify Hundred Acres Manor Management one week previous to scheduled date) we will attempt to reschedule you. If your group is a no-show, all future dates with your group will be canceled.
Q: What if the number of volunteers promised increases or decreases previous to arrival?
A: If the number of volunteers exceeds 10 more volunteer than promised or drops below the number promised by 5 participants you must contact Hundred Acres Manor management one week prior to the date scheduled.
Q: How many dates can a group sign up for?
A: There is no limit to the amount of days your group would like to volunteer. This means if you bring 25 actors for 20 nights your group could earn $2000.00!
Q: What if my group does not sign up and shows up to volunteer?
A: We will be able to use the actors, but unfortunately, we will no be able to sign them in as your group, there for we will have no record of your groups participation. No payout will be issued.
Q: When must your group be scheduled by?
A: Although we accept reservations thought the running of the house, all groups are strongly encouraged to reserve a date by September .…
Q: What if a participant is hesitant to sign up?
A: Please make sure all who sign up for your dates can participate. Although this is volunteer work, we are running a business and must fill all of our acting spots to run the house. Please encourage each participant to be absolutely sure they can participate before signing up.
FAQ’S CONCERNING THE GROUP LEADER
Q: What if my group arrives late?
A: All students who have signed in before 6 p.m. will receive credit for participating. Any late arrivals will receive community service verification forms, but will not be counted towards the groups total head count. They will however be listed on your season roster as a late arrival.
Q: What is a season roster?
A: At the end of our operating season, all season rosters will be sent to the chairperson of the group, which participated in our event. The season roster packet will include the dates, which your group had participated, the number of participants your group had, any incident reports taken for your group, and a check made payable to your groups chair person.
Q: What if a participant is injured?
A: Upon injury, an incident report is taken, the parents or legal guardian of the person injured will be notified, the group leader will be notified, and the ambulance service will be notified. Each situation varies depending on nature of injury.
Q: What is provided during the evening for the actors?
A: All actors will receive a drink and candy through out the night in order to keep them hydrated. If an participant is diabetic, please let the volunteer coordinator know so that they can be accommodated.
FAQ’S CONCERNING VOLUNTEERS
Q: What time do participating volunteers arrive at Hundred Acres Manor?
A: We set our arrival time for participating actors at 5:30 p.m. the night your group has reserved, gates open at 7:30 p.m.
Q: Why is your arrival time two hours prior to gates opening?
A: We must set arrival time two hours before opening in order to sign-in all participants, give them an actor orientation, assign the actor a costume and a place to work in the house, and also place the actor and educate them on their surroundings (i.e. fire exits, possible hazards, etc.)
Q: What if it is raining?
A: We are open RAIN OR SHINE.
Q: What is the time of departure for participants?
A: Scheduled time of line closing (time which we close the queue line, not the gate) is as follows: Weeknights (Wednesday Thursday, and Sunday) line close at 10 p.m. On weekends (Friday and Saturday) line close at 11. This means that students should be out of costume and ready to leave by 30 minutes after closing. Time varies on what part of the house the participant is in.
Q: What should participants wear?
A: A participant should wear all black or dark colors and dress to the season. Much of our haunt is not indoors, and the indoor parts of the haunt are not heated. WEAR LAYERS!! If you get hot you can always take a layer off, but if you get cold, you will be cold all night. Please specify that no student should be wearing any costume or make-up of any kind, all is provided for the in order to fit with the scenes of our house. All females who wear make-up for cosmetic reasons should minimize make-up usage the night of participation.
Q: Do students have to wear masks or make-up?
A: Yes, a costume is always necessary if you are to be seen by the public. If your are allergic to latex or cannot wear a mask, we will provide you with a water based make up solution.
Q: Can you choose your costume and mask?
A: All students are selected for positions based on their build and what their physical limitations are, please tell participants that all costumes and masks are pre selected to fit with a scene and the costumes will be distributed in that fashion. If the student is unable to wear certain types of materials, we will select another position which will best fit their abilities.
Q: Can a participant select the spot that they are in?
A: Unfortunately, we are on time restraint, which does not allow each volunteer to pick their acting spot for the evening. Please, no requests! I cannot give a choice to one while telling the others that they must wait to be assigned. Please do not ask to be in the opening rooms or chainsaw pit, due to timing and insurance reasons we must restrict these areas to staff only!
Q: What if one of my actors must leave early?
A: If an actor must leave early, they must inform Hundred Acres Manor management BEFORE they are assigned an acting spot for the evening. If management is not informed previous to assignment the actor must stay for the remainder of the evening. If an actor chooses to leave early, they are not counted in your group head count, but will be place on your roster and labeled early departure.
Q: What issues should my volunteers be aware of?
A: We do use disorienting lights (strobes, etc.), which could induce a seizure. We also use fog, which could induce an asthma attack, and have confined spaced which could cause a claustrophobic episode. Lastly, we do use latex masks which could cause an allergic reaction. Please make your volunteers aware of these issues.
Q: What happens if a participant disobeys one of the house rules?
A: Any infraction of the rules will cause immediate disqualification of participant from your total head count. Disciplinary action will be taken on any volunteer who does not obey our set rules, which are set in place for the safety of our volunteers and our patrons. In most cases, the volunteer will be taken to the actor’s room for the remainder of the night. The participant will not be permitted to leave the premises until the gates are closed for the evening.
Q: How old must participants be to act?
A: All participants must be age 14 or older to participate due to insurance reasons. No exceptions.
Q: Can a participant request to be placed with a friend?
A: Most rooms are designed for one actor. We do not take request. Please let all participants know that working with a friend is not possible due to the design of our haunted house.
Q: How do participants receive their community service form?
A: Upon completion of service, the volunteers must see the volunteer coordinator. They will be given a personalized form, which will be recognized as community service verification. If the participant doe not seek a form on the evening of completion, their service will be null and void and a certificate will not be issued.
Q: What if a participant is under 18 and cannot drive past 11 o’clock?
A: A Cinderella license form will be given to any participant who asks for one at the end of the evening. This allows the volunteer to drive directly home from the haunted house. In the event of getting a police citation, the form would be recognized as an extension on their Cinderella license. If the participant does not seek a form and is pulled over, hundred acres manor accepts no responsibility.
